Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
AfterThe Emberly Chimney Cleaners Sandy Springs Guarantee
We stand behind every chimney we touch in Sandy Springs. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job started with a written price and ended with a documented photo record. That’s not a marketing line. It’s Clause 1 and Clause 4 of the Haven Standard, and we’ve operated under it from day one. When our technician leaves your home on River Valley Road or near Hammond Park, you hold a written scope, a written warranty, and timestamped photos of what we found and what we did. If something isn’t right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we do.
What’s Covered
- Workmanship on every repair and installation. Whether we’re installing a DuraFlex flue liner in a Sandy Springs ranch or rebuilding a chimney crown near the Chattahoochee, our labor carries the 365-Day Done Right Promise. If our work fails because of how we did it, we return and fix it at no charge.
- Parts and materials sourced through Haven’s buying network. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products specifically because their warranty terms back up our workmanship. If a factory defect shows up in a chimney cap or liner we installed, we handle the claim and the replacement. You don’t chase the manufacturer.
- Complete jobsite cleanup. Chimney work makes soot. We leave your hearth, your floors, and your driveway exactly as we found them. If we tracked it in, we clean it up. That’s part of finishing the job, not an optional extra.
- On-time arrival with a named technician. Under the Haven Standard, you get a background-checked, uniformed tech assigned to your job, a text when they’re on the way, and a license number you can verify. No anonymous crews, no “someone will be there between 8 and 5.”
- Honest pricing with zero bait-and-switch. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” means you get a written price, written scope, and written warranty before anyone touches your chimney. Not after we’re in your home. Not “we’ll see once we get up there.” The price you approve is the price you pay.
- Documented photo record on every visit. Clause 4 requires timestamped photos of your flue liner condition, crown integrity, creosote buildup class, and any recommended repairs. You see what we see. No hidden damage claims, no pressure to fix what you can’t verify.
Our Satisfaction Promise
If you’re not satisfied with our work, we want to know within 365 days. Call us at (470) 480-0885. A live person answers 24 hours a day, 7 days a week. We’ll pull your job record, review the photos and written scope, and send the same technician or a senior crew lead to your Sandy Springs home. We don’t debate whether the problem exists. We figure out what we missed and we fix it. That’s the Done Right Promise in practice. In 15 years and 38,000 jobs, the majority of our callbacks have been minor finishing details, a gasket that settled wrong, a cap that needed one more screw. We handle them fast because our reputation in Sandy Springs depends on it. If we truly can’t make it right, we’ll discuss a fair resolution. But “make it right” is the starting point, not the last resort.
BeforeAfterLicensed & Insured Backing
Every guarantee on this page is backed by real credentials, not just good intentions. Emberly Chimney Cleaners Sandy Springs is licensed and insured, with license information displayed on every page we publish and available when our technician arrives. Insurance matters in chimney work. We’re on roofs, we’re in flues, we’re handling masonry and metal at height. If something goes wrong, our coverage protects your property and our crew. Licensing matters because Georgia and Sandy Springs have specific codes for fireplace construction, clearances, and venting. An unlicensed operator can install a liner that voids your homeowner’s policy or misses a critical clearance to combustibles. We don’t. Our technicians carry their credentials, our work meets or exceeds NFPA 211 standards, and our Level 2 camera inspections document compliance. The Haven Standard was built on this foundation: verified crews, verified coverage, verified results. Anything less and a “guarantee” is just words.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Sandy Springs, serving Sandy Springs since 2009.