What Sandy Springs Homeowners Say About Emberly Chimney Cleaners Sandy Springs
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one left with a written price, a documented photo record, and a technician who explained what they found in plain English. Reviews aren’t something we chase. They’re what happens when you show up on time, tell the truth about what the chimney needs, and don’t surprise anyone with the bill. In Sandy Springs, where a lot of homes sit under mature oak canopy and deal with the humidity swings between the Chattahoochee corridor and the GA-400 corridor, that consistency matters.
Recent Reviews
“We bought a ’70s ranch near Hammond Park and the inspector flagged the chimney for ‘further evaluation.’ That’s code for ‘I don’t know.’ Corrine’s crew ran a camera up the flue liner and found the smoke chamber was parged with something that looked like beach sand and Elmer’s glue. They showed me the footage, explained the fire risk, and the written quote was $340 less than the other company who never even looked inside. Done in four hours, photos emailed before they left.”
Yolanda N., Hammond Park, Sandy Springs
“Third winter in our place off Glenridge and the fireplace always smelled like a campfire that wouldn’t quit. Previous sweeps said ‘that’s normal.’ Emberly found a cracked chimney crown letting water straight onto the smoke shelf, growing mold and mixing with old ash. They replaced the crown with a Gelco cap, swept the flue, and the smell was gone in two days. Clause 4 photo record showed the crack clear as day. I finally understood what I was smelling.”
Dale T., Glenridge, Sandy Springs
“Our townhouse in Perimeter Center has a gas insert we never used because the pilot kept going out. Two other companies said we needed a new valve assembly, $800 plus. Corrine’s tech found a spider nest in the pilot orifice, cleaned it, tested the thermocouple reading, and wrote up a $180 scope. That’s it. No new parts. He spent twenty minutes explaining why the other quotes were wrong, referencing the actual manufacturer spec. Haven Standard Clause 1 means you get the price before they touch anything, and they mean it.”
Beatriz R., Perimeter Center, Sandy Springs
“Raccoon in the chimney. Again. Same cap, different raccoon. Third one this year for our street, apparently. Corrine noted it dry, then quoted $290 for cap replacement with a proper spark arrestor and mesh, plus a sweep to clear the nesting debris. The photo record showed three feet of twigs and leaves packed above the smoke shelf. Her tech texted when he was fifteen minutes out, uniform, license number on his badge. My husband’s a skeptic about contractors. He called the office twice to confirm details. Live person both times, 9 PM on a Tuesday.”
Lucia G., Riverside, Sandy Springs
“We were quoted $4,200 for a stainless steel liner replacement by a company that spent ten minutes in our basement. Corrine’s crew did the full NFPA 211 Level 2 inspection, camera scan from top and bottom, and found the existing clay flue liner had minor spalling in one joint but was otherwise sound. They recommended a HeatShield cerfractory seal instead, wrote the scope at $1,850, and said we’d get another five to ten years before full replacement. Free second opinion saved us $2,350 and a lot of unnecessary demolition.”
Yolanda N., Hammond Park, Sandy Springs
“Forty-year-old chimney in our Sandy Springs split-level, never swept because ‘we barely use it.’ Camera inspection found Class III glazed creosote, the hard, tar-like stuff that ignites at lower temperatures. The tech explained the difference between Class I, II, and III like he was talking about motor oil grades. Mechanical sweeping wouldn’t touch it. They used a rotary poly chain system, took four hours, and the after photos showed bare flue tile. Written price was $420 before they started. Same price after. No ‘we found something else’ add-ons.”
Dale T., Glenridge, Sandy Springs
Why Customers Trust Us
Every review above points to the same thing: homeowners in Sandy Springs want to see evidence, not hear promises. The Haven Standard was built on that. Clause 1 requires a written price, written scope, and written warranty before work starts - not after the truck is in your driveway. Clause 4 requires a documented photo record on every visit, included as standard, not sold as an upgrade. The 365-Day Done Right Promise means if we miss something, we fix it. No paperwork to dig up, no “let me check with the office.”
Our materials come through Haven’s buying network - DuraFlex liners, HeatShield refractory, Gelco and Olympia Chimney caps, Famco and Copperfield components - priced honestly because we’re not marking up retail parts from a local hardware store. Background-checked, uniformed technicians with license numbers displayed. Named tech assigned to your job. Text when they’re en route. Live person on the phone, any hour.
We’ve been independently owned and operated in this market since 2009. Corrine Halstead runs the Sandy Springs operation, and she answers for every job. If you’ve got a written estimate from someone else, we’ll give you a free second opinion. If you want to know what’s actually in your chimney before you spend a dollar, we’ll run the camera and show you.
Call (470) 480-0885 to book an inspection or talk through what you’re seeing. Estimates are free, the price is written, and the photos are yours to keep.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Sandy Springs, serving Sandy Springs since 2009.